ABOUT ME

Hi, I'm Bailey

Hi, I'm Bailey

I’m the friend who color-codes the group trip spreadsheet, and I bring that same energy to product design. Give me something tangled and complex, and I’ll happily sort it until it’s simple.

I'm the only non-engineer at most family and friend dinners. I learned their language early, and now I’m the designer engineers actually want in the room.

I work with zero ego: data over opinions, and the best idea always wins.

$50M+

GMV in 3 months from my recommendations feature

$2B

Enterprise client secured with my concept designs

30M+

People use the products I've designed

200+

User interviews and usability sessions led

HOW I GOT HERE

From arts school to
Product Design.

From arts school to Product Design.

I went to university for arts and music, planning to become a mixing engineer or a symphony conductor. Plot twist: a job at a music tech startup put me at the center of rebuilding their product, and I loved every second of it.

I was hooked on the brainstorming sessions, sketching wireframes, user testing, and working with both creative and technically-minded people. It lights up the same parts of my brain that music theory did. After studying further, it turned out UX design was the perfect mix of everything I loved.

EXPERIENCE

7+ years in complex SaaS

Senior UX Designer

DAXKO

October 2024 - May 2026

Oct 2024 - May 2026

Led web and mobile product design for the top operational software in the health & wellness space for gyms serving over 25 million members.

  • Designed a 0-1 onboarding journey to reduce churn in the first 6-months.

  • Prototyped an AI natural language and agentic chat for student ranks and progression with Claude.

  • Founded and led a design system engineering team, significantly accelerating adoption.

  • Identified 20+ UX quick wins to urgently address low NPS scores.

  • Spearheaded internal AI optimization initiatives, establishing workflows adopted across teams.

  • Improved core membership management flows that accounted for 58% of support tickets.

  • Established Figma branching protocols and reusable file templates, adopted across the design team.

  • Optimized legacy Figma components, boosting file performance by 140%, enabling rapid iteration.

  • Executed an A/B test via live webinar and targeted Lyssna survey for home page optimization.

  • Delivered concept designs, securing a $2B enterprise client.

Senior Product Designer

RITHUM

July 2023 - April 2024

July 2023 - Apr 2024

Led design initiatives across 8+ product and engineering teams for the world’s leading multi-channel e-commerce platform.

  • Designed a recommendations feature generating $50 million+ in GMV within 3 months of release.

  • Pioneered the company's first AI feature for product categorization, reducing user effort from days to minutes.

  • Led a company rebrand for the user interface, modernizing and unifying the product suite.

  • Managed the enterprise design system, establishing scalable patterns and guidelines.

Product Designer

CHANNELADVISOR

March 2021 - July 2023

Mar 2021 - July 2023

Drove end-to-end product design for this data heavy enterprise e-commerce tool.

  • Designed a digital marketing dashboard with complex data visualization and drill-down capabilities.

  • Revamped user onboarding through a step-by-step guided experience to launch on new marketplaces.

  • Conducted 50 user interviews to map the end-to-end customer journey, identifying critical friction.

  • Constructed a Figma component library from scratch, improving design consistency across platforms.

UX/UI Designer

FREELANCE

May 2020 - February 2021

May 2020 - Feb 2021

Completed a variety of design and research freelance projects while pursuing continuous learning.

  • Designed an operations management platform for a booking agency, streamlining workflow efficiency.

  • Completed 10 advanced courses in UX/UI design and 5 full-scale portfolio design projects.

  • Provided usability consulting for 10+ digital products, authoring detailed heuristic evaluations and testing reports.

UX Designer

ROADNATION

August 2019 - April 2020

Aug 2019 - Apr 2020

Executed design and research for this 0-1 music tech startup, guiding the product from initial concept to launch.

  • Architected user flows and wireframes for both admin-facing and user-facing web application portals.

  • Executed 30+ user interviews and usability testing sessions, translating feedback into refined user stories.

  • Held whiteboarding brainstorm sessions with product managers, designers, engineers, and clients in our beta group.

OFF THE CLOCK

A bit more about me

My three children

Boy

Bee

Bear

*Please note before asking about my cats: you will need to set aside at least 1 hour for the slide show.

Vegan for 10 years

And don't think I eat salad! I'm not annoying about it but I will happily share recipes.

And don't think I eat salad! I'm not annoying about it but I will happily share recipes.

MYSTERY LOVER

Recreating Nancy Drew PC games in real life

I create escape-room-esque games for my friends. They're embarrassingly elaborate…

COLLEGE

Double major, double minor, summa cum laude

Plus 3 or 4 jobs at a time. I guess you could say time-management is my hobby.

FAMILY

My super cool sister

She has a Ph.D. in neuroscience and builds AI/ML models that predict health patterns. She's worked at Oura and Google!

WORK WITH ME

Let’s build something people love.

I'm always looking for opportunities to connect and create!

Bailey Thigpen

·

thigpen.j.bailey@gmail.com

WORK WITH ME

Let’s build something people love.

I'm always looking for opportunities to connect and create!

Bailey Thigpen

ABOUT ME

Hi, I'm Bailey

Hi, I'm Bailey

I’m the friend who color-codes the group trip spreadsheet, and I bring that same energy to product design. Give me something tangled and complex, and I’ll happily sort it until it’s simple.

I'm the only non-engineer at most family and friend dinners. I learned their language early, and now I’m the designer engineers actually want in the room.

I work with zero ego: data over opinions, and the best idea always wins.

I’m the friend who color-codes the group trip spreadsheet, and I bring that same energy to product design. Give me something tangled and complex, and I’ll happily sort it until it’s simple.

I'm the only non-engineer at most family and friend dinners. I learned their language early, and now I’m the designer engineers actually want in the room.

I work with zero ego: data over opinions, and the best idea always wins.